Returns & Refunds Policy

At Waterdrop®, we want you to be completely satisfied with your hydration journey. If you are not happy with your purchase, you can return unopened products within 14 days of delivery for a full refund.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unused, in their original packaging, and within the 14-day return window for food and beverage safety compliance.

• 2.
  Contact Support

  Email our customer service team with your order number and reason for return to receive your unique Return Authorization number.

• 3.
  Pack and Ship

  Securely package your items and send them back to our distribution center using a tracked shipping service to ensure safe arrival.

• 4.
  Receive Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-10 business days.